ORDERING
INFORMATION
PAYMENT
TERMS
1.
FiguresDirect.com.au payments can be made by either: VISA, MASTERCARD, BANKCARD,
MONEY ORDER, CHEQUE or DIRECT DEPOSIT and
can be paid in full or part payments. For further information regarding
Money Orders please contact your local Post Office. All money orders/cheques
should be made out in Australian Currency, payable to: FIGURESDIRECT.COM.AU
2.
Personal
cheques subject to bank clearance before merchandise is dispatched.
3.
Direct
Deposit bank account details will be provided upon receipt of orders requesting
this method of payment.
4.
Due
to the nature of certain toys being short-packed in assortments there maybe
times when only limited numbers of stock are available. Where possible this
will be noted next to the particular product. Orders will then be filled on
a "First in best dressed basis". You will also be informed
by phone or Email if any item on your order is Out-Of-Stock.
5.
We
those who wish to submit an order by regular mail that you contact figuresdirect.com.au first to reserve the item(s) before sending your payment. Please note that
we can only hold the item(s) for you for a period of Se7en Days Only! During
this time we need to receive your payment. If no payment is received within
the Se7en Day period the item(s) will be taken off hold and can be purchased
by other customers.
6.
All
credit card orders received on line need to be verified. You will receive
a reply within 24 hours confirming your order and the exact amount to be debited
to you credit card.
7.
If
you have any queries about ordering from figuresdirect.com.au, you can contact
us by:
Phone: +61 0416 066 230 – during normal office
hours.
Snail Mail:
figuresdirect.com.au:
P.O. Box 2028 KARDINYA WA 6163, AUSTRALIA
E-mail: info@figuresdirect.com.au
8.
Figuresdirect.com.au
does not Trade or Buy old & new Star Wars toys.
9.
We
accept pre orders for all items listed on our website where a request for
pre orders has been indicated. POSTAGE
COSTS PERTH METROPOLITAN AREA, WEST AUSTRALIA
COUNTRY CUSTOMERS We send packages within
Western Australia one of two ways: You will be advised in your
Order Confirmation Email of the postage charges that will either be debited
to you credit card or that are to be included in your chosen method of payment
(Cheque, Money Order or Direct Deposit).
The postage rate will include Receipted Delivery for all orders irrespective
of their value and includes all packaging material costs.
Addressee To Pay (ATP)
is not available. INTERSTATE CUSTOMERS You will be advised in your
Order Confirmation Email of the postage charges that will either be debited
to you credit card or that are to be included in your chosen method of payment
(Cheque, Money Order or Direct Deposit).
The postage rate will include Receipted Delivery for all orders irrespective
of their value and includes all packaging material costs.
For complete details of
the various postage options available to you, please see our Australia
Post Contract page. INTERNATIONAL CUSTOMERS Exact postage rates will
be quoted in your “Order Confirmation” e-mail. In most instances you will
be given two postage options: Air-Mail (2 – 14 days) or Surface Mail (up to
3 months). All packages sent overseas will be insured (whenever possible)
against loss or damage. CUSTOMER SERVICE All of our orders, where
possible, are shipped within 24 hours of receipt. We pride ourselves on getting
your order to you as fast as possible. Please be assured that your order will
be packed in the finest strong and versatile shipping cartons available. We want you to be happy
with your order. If you have a problem with your order you must contact us as
soon as possible. You need to ensure the product is still in its original
sealed package or box (unopened) and that you have the ORIGINAL receipt/tax
invoice. Please note that any
insurance claims do not include a refund of postage costs. Package registration automatically includes
insurance/compensation of up to and including $100.00AUD. For further information regarding insurance
and package registration, please contact your local Post Office. As credit card verification
is done off line, there may be instances where items requested have sold out.
We apologise in advance for this.
We will send you an Email in such instances advising you that the requested
item has either sold out or is temporarily out of stock and is on back order. COLLECTORS’ NOTE Because we buy direct from
the supplier (by the carton) we cannot guarantee that all of the figure cards,
bubbles and boxes will be in mint unmarked condition. Where possible we do
strive to send the best quality carded figures, ships and playsets to you.
We will advise you prior to shipment if we believe a card or bubble or box
is in a condition that may not be satisfactory.
However, we cannot be held responsible for slightly creased cards or
dented bubbles, which may occur during the production or shipping processes.
These toys are mass produced for the general market and are meant to be opened
and played with.
Please advise us when placing your order if additional insurance is required. An additional fee will be applied to the order
for insurance.
Please advise us when placing your order if additional insurance is required. An additional fee will be applied to the order
for insurance.
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